30 day money back guarantee.
Customer satisfaction and product quality is a priority at Matrix World LLC.
Our Return Policy:
When you purchase products from Matrix, you have 30 days from the day of shipment to use and evaluate your purchase. If you are not completely satisfied, you can return items for a full refund minus shipping.
In order to make a return, contact us for a Return Merchandise Authorization (RMA) number, which you display on the outside of the box. We respectfully reserve the right to refuse and return to sender any packages which do not display this number.
Please return the product with all of the original packaging. We will assess a 10% restocking fee for all returned orders. We are not responsible for loss or damage of returned items. Merchandise must be returned by the purchaser prepaid and in good condition.
Please return the products to:
Matrix World LLC
3215 Golf Road
Suite # 135
Delafield, WI 53018
Make sure you return the product by the final day of your 30-day risk-free period and that it has the RMA on the box. We stand behind our product line.